Accessibility Information

How you can use this website

We aim to make our websites accessible to the widest possible audience. This means, for example, that you should be able to:

• change colours, contrast levels, and fonts
• zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
• navigate most of the website using a keyboard
• navigate most of the website using speech recognition software
• read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
• read most of the website on devices without a screen, like a braille computer
• use the website even if Javascript is switched off

We’ve also made the website text as simple as possible to understand.  

Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How to get information in an accessible format

If you have problems accessing information on this website, or would like any information in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

• Please contact us

We'll consider your request, and get back to you within 30 working days.

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.