How to Book an Appointment

Before you book an appointment

We would advise routine self-care advice first of all, or contacting your community pharmacist.

We encourage you to also look at information available on the NHS website before contacting us about common medical ailments

Find out how pharmacies can help

Conditions A to Z - NHS

Read our self help resources

Easy read version

Our appointment system (easy read version)

Routine appointments and admin requests

  • For all routine appointments and queries, an online consultation request will need to be completed. 

If your matter is routine and you are able to submit a consultation request online, we ask that you please do not call or attend the practice to book an appointment. This is to ensure the system is as equitable as possible for all patients.

CONTACT US ONLINE

Urgent appointments for today (Monday to Friday)

  • Please call 0117 946 6455 for urgent appointments.

If you have a urgent need for an appointment the same day, you will be added to the Duty Doctor list for an initial telephone appointment – and if deemed necessary, invited in for a Face to Face appointment.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Nurse appointments

  • Please call 0117 946 6455 to book a routine nurse appointment.

Routine appointments with the nurse can still be booked via telephone.

Home visits

  • If you believe that you need a home visit, please try to call 0117 946 6455 before 10:30am so that the request can be passed to your normal doctor.

It is for your doctor to decide, based on what you tell him or her about your condition, if and when a home visit would be appropriate. If possible please see the doctor in surgery rather than requesting a home visit.

A doctor can see several patients in surgery in the same time it takes to visit one patient. Home visits are reserved for those who are unfit to attend the surgery.

In general this means those who are terminally ill, bed bound, the very elderly, or those who are critically ill. Unfortunately we may not be able to take into account social circumstances such as transport difficulties or child-minding problems as reasons for home visits.