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You and Your General Practice - A NHS Guide

We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

• When and how you can contact your general practice.
• What happens when you contact your practice to request an appointment.
• What if the practice is closed.
• How to give feedback or raise concerns.

This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.

Find out more about You and Your General Practice

You and Your General Practice - Translated Versions

Registration queries

We aim to process registrations within 5 working days.

If you have any queries about the registration process, please do not hesitate to phone the practice and speak to a member of the reception team, who will be happy to help you.

If you would like more details about local GP practices, or have any particular concerns about finding a new doctor, go to NHS Choices at www.nhs.uk or call NHS England Customer Care Centre on 0300 311 2233

We reserve the right not to register patients if we are not satisfied with the identification process or eligibility for NHS care.

Out of area registrations

If you are a currently registered patient moving outside the practice catchment area, it is now possible to apply to re-register with us as an 'out of area' patient. You would still be able to access most services by our practice but not home visits by a clinician from this practice.

Please see the page below for further information and how to apply.

Out of Area Registration Form 

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Non english speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi