How to Make and Cancel an Appointment

 

patient access

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

To make an appointment please telephone between 08.00 and 18:30 or use the online facility.

New users of the online system need to attend the surgery in person and ask at reception for a registration form. You will be asked for photographic proof of identity and documentation confirming the address at which we have you registered.

Once your identity has been confirmed, you will be given a registration form which will provide you with all the information you need to register to use Patient UK internet facilities. For the security of both you and the practice, you must not disclose this information to anyone else.

appointments

 

Routine Appointments

Please use these for non-urgent problems or to follow up a pre-existing condition. In order to provide continuity of care, it is generally best to book with the GP you saw originally. These appointments may be booked in advance but you may need to wait a few days to see your preferred GP. 

 

Urgent Appointments

If you need to see a clinician urgently you can book into the daily Duty Surgery. We may not be able to offer a choice of appointment time. You may be seen by a nurse practitioner or a GP.

These appointments are designed to cater for one urgent condition and will be slightly shorter than a normal consultation. Please make a routine appointment to discuss non urgent conditions. 

 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

 

Telephone Appointments

You can pre-book a short telephone consultation with a GP to discuss test results or medication reviews and follow ups. The GP will contact you within 30 minutes of the agreed time. 

 

Appointment Length

Our routine appointment system is based upon a ten minute consultation. If you feel that you require a longer appointment to discuss more complex issues, please mention this to the receptionist. 

 

Improving Access

We are working together with other local practices to offer more appointments in the evenings or at weekends.  Speak to a member of the practice team to find out more.

 

Cancellations

Last year 2200 appointments were wasted by people not turning up.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Cancel appointments you don't need