Ways to Order a Prescription

Please read the options below on how you can order your prescription.

CORONAVIRUS ALERT: In order to limit the spread of the Covid-19 infection we are advising all patients to avoid coming directly into the surgery. All prescriptions are now being sent directly to a nominated pharmacy.

Please do not collect your prescription from the surgery. We will no longer accept prescription requests on the phone or in person at the surgery. The surgery will not issue prescriptions for Paracetamol.

If you do not have a nominated pharmacy please indicate your preferred pharmacy when making a request for medication.

Please allow 7 working days before collecting your prescription from your nominated pharmacy.

Local pharmacy opening hours are slightly different than normal at the moment.  Please check using this link before you leave home to avoid an unnecessary journey - https://www.nhs.uk/service-search/find-a-pharmacy.

There are two ways you can order your prescription:

1. ORDER THROUGH YOUR ONLINE SERVICES ACCOUNT

Patient Access

Due to Covid-19 restrictions, new registrations for online accounts are temporarily suspended.

You can order your prescription through services such as the NHS App or Patient Access.

If you do not have an online services account please follow the steps below to order your medication via our email address.

 

2. ORDER BY EMAIL

If you do not have an online services account or would like to request medications that are not on your repeat prescription, please email your requests to:

bnssg.thefamilypractice@nhs.net

All email requests must include your FULL NAME, DATE OF BIRTH, NOMINATED PHARMACY, FULL DETAILS OF REQUESTED ITEMS (name, dosage, quantity etc.)  

Please allow 7 working days before collecting your prescription from the pharmacy.  

Please only order medication when it is due.  The Practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.

The surgery will not issue prescriptions for paracetemol.

This e-mail service is only for prescription requests and associated queries. We will not respond to general and clinical queries.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.