Ways to Order a Prescription

There are two options for how you can order your prescription from the surgery, please read below carefully.

Many local pharmacies offer a prescription delivery service. If you use this facility please allow an additional day as pharmacies collect prescriptions from the surgery only once a day.

CORONAVIRUS ALERT: In order to limit the spread of the Covid-19 infection we are advising all patients to avoid coming directly into the surgery. All prescriptions are now being sent directly to a nominated pharmacy.

PLEASE DO NOT COLLECT YOUR PRESCRIPTION FROM THE SURGERY.

If you do not have a nomniated pharmacy please indicate your preferred pharmacy when making a request for medication.

Please allow 5-7 working days before collecting your prescription from your nominated pharmacy.

PLEASE NOTE THAT WE WILL NO LONGER ACCEPT PRESCRIPTION REQUESTS ON THE PHONE OR IN PERSON AT THE SURGERY.

The surgery will not issue prescriptions for paracetemol.

1. Patient Access

Patient Access

Order your repeat prescription online at a time that suits you.

NEW REGISTRATIONS ARE CLOSED UNTIL FURTHER NOTICE.

If you do not have an existing online access account please follow step below to order your medication via our email address.

USE PATIENT ACCESS

 

Problems ordering your prescription online?  

Use the Patient Access Support Centre before you call us.

2. Email

If you do not have a Patient Access account or would like to request medications that are not on your repeat prescription, please email your requests to bnssg.thefamilypractice@nhs.net

All email requests must include your FULL NAME, DATE OF BIRTH, NOMINATED PHARMACY, FULL DETAILS OF REQUESTED ITEMS (name, dosage, quantity etc.)  

This e-mail service is only for prescription requests and associated queries. We will not respond to general and clinical queries.

Please only order medication when it is due.  The Practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.

Please allow 5-7 working days before collecting your prescription from the pharmacy.  

The surgery will not issue prescriptions for paracetemol.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.