Business Manager – Kathy Turner
Responsible for the smooth, effective and financially efficient running of the business, especially in the non-clinical aspects.
Operations Manager – Kelly Williams
Responsibility for appointment management, premises, health and safety and joint responsibility with the Business Manager.
Overall responsibility for the management of the reception team
Hospital referral letters, Choose and Book queries, medical reports
Insurance and all other medical reports
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.