ONLINE PATIENT ACCESS QUERIES

Online access to your prospective medical record after November 2022 is the default position of the practice in line with government stipulation.

The benefits include being able to see and comply with shared care health plans without having to overwhelm the practice reception with multiple enquiries.

Despite the best efforts of the health care team to record contemporaneous notes that are honest and distinguish fact from opinion there may be occasions where information is recorded that is misinterpreted. Information that is factually incorrect may be considered for redaction, however in general all information should remain as part of a comprehensive contemporaneous medical record. Retrospective notes may be added to clarify anything that is misrepresented.

The decision to withhold information from online view rests with the clinical team. Where possible this will be undertaken.

If you wish to raise a query over a medical entry in your notes, please answer the following questions and submit them to the practice. We will endeavor to answer these queries and resolve your request as quickly as possible, however we appreciate your patience as we prioritise the provision of good clinical care.