To ensure safety, it is essential that the clinical information provided when using eConsult is accurate and truthful. Providing inaccurate information during the triage process may lead to a care pathway which is not appropriate for your symptoms.

What is eConsult?

If used in the correct way E-consultations are an excellent way to get medical advice from a clinician. But before using this facility please could you read the following.

  • Please don’t use e-consultation if your problem is minor and you haven’t tried to self care.
  • Each e-consultation should be for 1 clinical problem. This enables the computer system and clinician to pick up urgent problems quickly to so that you don’t come to harm.
  • Please give succinct but detailed information about your health problem. Attach a photo if it is about a skin problem.
  • You must be contactable by phone between 08:00-20:00 within 72 hours of submitting the e-consultation.
  • If you suspect you need a face to face appointment please book this appointment by ringing our reception team
  • E-consultations just stating “I want an appointment” will not be actioned.
  • Please do not submit e-consultations from overseas locations or for a relative under your name.

    Thank you for your cooperation.

    The Family Practice clinical team


How does the service work?

  1. Complete a simple form about your problem or request.
  2. Your GPs decide on the best treatment for you or you may directed to help elsewhere.
  3. The practice responds with advice, a prescription or an appointment.

Please note: the eConsult service is not available on weekends. Please call NHS 111 if you need urgent advice during this time.